Terms & Conditions

Information about us

This website ("our Website") is operated by us, Marlow Foods Limited, a company organised and existing under the laws of England and Wales with company registration number 01752242 and having our registered office at Station Road, Stokesley, TS9 7AB, United Kingdom ("Marlow Foods"). We are the owner of the QUORN® brand.

Terms of use

These Terms of Use (as amended from time to time) apply to users, viewers and all people who access our Website. Please read these Terms of Use carefully as they constitute a legally binding agreement that governs your access to and use of our Website.

These Terms of Use were last updated on 1 September 2013.

By using our Website, you indicate that you have read, understood and accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, do not use our Website.

In these Terms of Use, the term "you" refers to you the customer, user or viewer of our Website and the terms "we", "us" and "our" refer to us, Marlow Foods.

Access to our website

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend our Website without notice. Access to our Website may be suspended temporarily or permanently without notice. We will not be liable to you if for any reason our Website is unavailable or your access to it is suspended at any time or for any period. Without limiting the foregoing, we reserve the right to suspend, terminate or restrict access to our Website if these Terms of Use are breached by you.

Use of our website

You may use our Website only for lawful non-commercial purposes.

You may not use our Website:

  • In any way that breaches any applicable local, national or international law or regulation
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent effect
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any form of spam
  • To knowingly transmit any data, send or upload any material that contains viruses or similar computer code designed to adversely affect the operation of any computer software or hardware
  • To undertake any other activity that would contravene the United Kingdom Computer Misuse Act 1990 or similar laws in other countries.

You are prohibited from transmitting or linking to, from, or via our Website any material that is illegal, threatening, defamatory, obscene, indecent, immoral, offensive, pornographic, in bad taste, abusive, liable to incite racial hatred, discriminatory, derogatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience, for which you have not obtained all necessary licences and/or approvals Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

Changes to these terms of use

We reserve the right to amend, vary or update these Terms of Use from time to time as we see fit. Our Terms of Use will always indicate the date they were last updated and this will change whenever we amend our Terms of Use. It is your responsibility to check our Terms of Use each time you use or access our Website to ensure that you have read and understood the most recent version of these Terms of Use. Your continued use of our Website after new Terms of Use have been posted on our Website will indicate your acceptance of the new Terms of Use.

Personal information and privacy

Please read our Privacy Policy which forms part of these Terms of Use. Our Privacy Policy explains what personal information we collect and how we use and protect this personal information. By using our Website, you consent to our processing of your personal information in accordance with our Privacy Policy.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Website including without limitation any and all software, technology, code, text, sound, graphics, photographs, pictures, video, content and material provided by or on behalf of us through our Website. Our intellectual property rights also include trade marks, brand names and the design, layout, look and appearance of our Website.

QUORN® and the QUORN® graphic device are trade marks and registered trade marks of Marlow Foods Limited and are protected by the laws of the United Kingdom and internationally and all rights to them are reserved.

Our Website is protected by the copyright laws of the United Kingdom, international copyright treaties and all other applicable copyright and intellectual property laws. We reserve all rights, including without limitation, all intellectual property rights, in connection with our Website.

Subject to a limited right to print, store and/or download the web pages from our Website for your personal use only, you may not copy, republish, sell, license, modify, edit, distribute, transmit, display or create derivative works from or otherwise make unauthorised use of any part of our Website. You are not permitted to use any part of our Website for commercial purposes.

You may not remove, obscure or alter any copyright, patent or trade mark notices or other proprietary notices from any material on our Website. You may not reverse engineer, decompile or modify any software that forms part of our Website in any way (except to the limited extent permitted by applicable law). Any rights not expressly granted in these Terms of use are reserved by us.

Information on our website

The content of the pages of our Website is for your general information and use only. Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed.

It is your responsibility to ensure that any products, services or information available on our website meet your requirements. It is also your responsibility to ensure that any recipes or recipe ideas are suitable for your dietary requirements (or those of others) or your allergies or food intolerances (or those of others).

Links from our website

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information and convenience only. If you use these links, you leave our Website. We have not reviewed all of these third party websites and resources and we do not control and are not responsible for these websites and resources or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our Website, you agree that you do so entirely at your own risk and acknowledge that we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Linking to our website

You may only link to (but not replicate) our home page if you first obtain our express written consent and any link must be done in a way that is fair, honest and legal and does not damage our reputation or take advantage of it. You are not permitted to establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw any linking permission we have granted at any time without notice.

Exclusion of warranties and liabilities

To the fullest extent permitted by applicable law, we disclaim all warranties, representations, understandings whatsoever, express or implied in relation to our website. You acknowledge and agree that your use of our website and the use of the internet is at your sole risk and our website is provided to you on an "as is" basis.

To the fullest extent permitted by applicable law, you acknowledge and agree that your sole and exclusive remedy for any dispute with us or our licensors is to stop using our Website.

We shall not be liable for any direct, indirect, special, punitive, incidental or consequential loss or damage whatsoever including without limitation, damages for loss of profits, contracts, data, goodwill, work stoppage and computer failure resulting from the use of or inability to use, interruption or availability of our website and howsoever caused even if we have been advised of the possibility of such damages. We exclude any liability for any errors in or omissions from information, materials and functions included in our website except to the extent that such liability may not be lawfully excluded under applicable law. To the fullest extent permitted by applicable law, we disclaim all liability for negligence.

Notwithstanding the foregoing, nothing in these Terms of Use shall limit our liability to you for fraudulent misrepresentation, death or personal injury caused by our negligence or any other liability that cannot be excluded or limited under applicable law.

Viruses, hacking and other offences

You must not misuse our Website by knowingly introducing (or attempting to introduce) viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

By doing so, you would commit a criminal offence under the Computer Misuse Act 1990 in the United Kingdom, and other laws internationally. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Although we take reasonable steps to safeguard our Website from misuse, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect or attack your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.


These terms and conditions are subject to any mandatory legal rights you may have if you are a consumer. If any provision of these Terms of Use is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be interpreted in a manner consistent with applicable law to reflect, as closely as possible, the original intention of Marlow Foods and the remainder of the provisions shall continue in full force and effect.


No delay or failure by us in exercising or enforcing any of our rights or remedies under these Terms of Use will constitute a waiver of such right or remedy. A waiver of any provision of these Terms of Use will only be valid if in writing and signed by Marlow Foods.

Entire agreement

These Terms of Use (including the Privacy Policy incorporated into these Terms of Use by reference) constitute the entire agreement between you and us relating to your rights and obligations in the use of our Website.

Governing law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England. The English courts will have exclusive jurisdiction over any claim by you arising from, or related to your use of our Website. You are responsible for compliance with any applicable laws of the country from which you are accessing our Website.

Contact us

If you have any questions about these Terms of Use, please contact us at customer.services@quornfoods.com